Returns & Exchange

We hope that you will love your purchase from Elements of Dance. 

If you are not completely satisfied, please follow the instructions below and an Elements of Dance team member will help you exchange your item for the perfect piece. 

Conditions for Returns and Exchanges

Returns on Faulty Items

At Elements of Dance we work with brands that we know and trust however there may be rare times when an item is faulty. 

• Elements of Dance will refund or replace faulty items in accordance with the Australian Consumer Law Consumer Guarantee. 
• Please contact us for advice if you believe your item is faulty. In the first instance, we may request photos of the item to determine next steps.
• We reserve the right to inspect all garments and sometimes it may be necessary to send the product away for assessment by the manufacturer before a decision is made. 
• The remedy will depend on whether the fault is classed as minor or major as defined by the Consumer Guarantee and this will be determined by the product manufacturer.
• Please do not send anything back to us until you have been in contact with us and received a return slip. The return slip must be included with your item. 
• You are responsible for returning the product to us and we will cover reasonable postage or transportation costs if the item is confirmed to have a fault (please keep your postage receipts and tracking number). 
• Returns or replacement will not be offered for items that have been misused, damaged by you, or have incurred reasonable wear and tear. 

Exchange on Change of Mind or Incorrect Size or Colour 

We know that the perfect fit and appearance is essential, especially for performers. If you are not completely satisfied with the size, colour or style of your item, you can return it to us within 14 days of receiving your order for exchange on another item of equal value, or store credit of equal value.

• Due to hygiene reasons, we do not accept returns or exchanges of tights, undergarments, socks, or foot undeez.
• We do not accept returns or exchanges on shoes purchased online, or on  shoes purchased in store without a professional fitting by one of our team members. 
• The item must be unworn and unwashed in original condition with all original labels/tags attached.
• We reserve the right to inspect all garments and assess their condition in accordance with our Returns and Exchanges Policy. 
• Items with make-up or deodorant marks will not be accepted for exchange or store credit.
• Products that are marked as Sale, Clearance or similar are offered as a final sale and exchanges will not be accepted.
• Returns will be considered for faulty items only in accordance with our Returns and Exchanges Policy. 

Returning Items to Elements of Dance by post 

• Please contact us prior to sending your item back to us and we will send you a return slip which must be included with your item.
• We do not refund shipping charges for change of mind or incorrect sizing or colour returns. 
• Elements of Dance will not be held liable for return or exchange items that are lost or damaged in transit. 
• Please ensure you select a reputable courier or carrier and ensure your item is packaged appropriately to prevent damage. Please keep your tracking number.

Returning Items to Elements of Dance in store

• Items purchased online may be returned or exchanged to the Elements of Dance Miranda Boutique in accordance with the Returns and Exchanges Policy.